Troubleshooting Guide

Fix installer, runtime, tracker, screenshot, and sync issues.

Guide

Overview & Navigation

Follow these steps to reach and use this WHM feature.

Navigate

  1. Restart the computer and run installer as administrator.
  2. Install required Microsoft runtime components if prompted.
  3. If Windows update components fail, open Command Prompt as administrator.
  4. Run net stop WuAuServ.
  5. Rename %windir%\SoftwareDistribution to SDold.
  6. Run net start WuAuServ.
  7. Retry runtime installation and then WHM tracker installation.

Pro Tip

System-level installation fixes may require administrator access.

Feature FAQ

If you do not have administrator access, ask your IT administrator to complete installation.

Quick Actions

Installer .NET Runtime Contact Support FAQ